Professional Experience

Ukiah Valley Medical Center, Ukiah, CA
Process Improvment Specialist & HIM Director............................................ 2009-current

• Implement Lean Management process improvement initiatives
• Coordinate interdepartmental issues
• Oversee the HIM department operations

The Wealthy Daughter, LLC
Owner/Consultant.................................................................................... 2005-current

• Streamlined HIM departmental workflow by modifying job responsibilities and work locations; chart deficiencies reduced from hundreds to 6 in two weeks, A/R dropped from  8 to 0.6  days as a result of coding restructure
• Decreased unbilled 30% within a six week timeframe
• Turned department-wide low morale into positive, supporting staff, eager for change
• Identified strategic healthcare issues, development of strategies, implementation and monitoring matrix and process in the areas of finance, quality and productivity
• Implemented Revenue Cycle process emphasizing a comprehensive integration of interdepartmental workflow and technical processes, maximizing revenue management performance resulting in sustained superior receivables management and cash flow performance
• Specialized assistance in physician practice management with focuses on revenue cycle process improvement, operational assessments, compliance evaluations and plan development, fee schedule and market analyses, medical record reviews related to documentation and coding, charge master reviews, managed care contract reviews and negotiations, software selection and implementation, physician and staff customized educational sessions, policy and procedure development, new practice acquisitions, and organizational management
• Managed implementation of Cerner’s Profile medical record software and document imaging system which was praised as the smoothest install in the enterprise
• Speak at educational workshops on the topic of brain function and how the brain works best; published 14 DVDs and 7 books; topics include issues in both business and personal arena
• Provide pro bono strategy consulting services to nonprofit organizations. Efforts have been directed toward:
• Assisting youth in learning (Think Big Africa Foundation in Uganda)
• Bringing dreams and resources to senior citizens (Professional Senior Solutions)

Adventist Health, Roseville, California
Corporate Director, Health Information Management....................................... 2001-2005

• Created new enterprise level HIM department covering 21 facilities and four states, implementing the first coordinated strategic direction and cooperation between HIM departments
• Implemented best practices for 75 physician clinics including coding, registration, charge master, state and federal regulations and HIPAA compliance
• Participated in selection of enterprise wide dictation system
• Participated in selection of enterprise wide electronic medical records

St. Helena Hospital, California Specialty, Redbud Community
Department Head and Resource Specialist...................................................... 1981-2001
Administrative responsibility of the following functions: